Privacy Policy
Effective Date: November 2019
M’s Food Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect and process in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website (the “Site”) or other services.
1. Information We Collect
We may collect and process the following types of personal information:
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Personal Details: Name, contact information (email address, phone number, physical address), and any other information you provide when completing forms or placing orders.
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Payment Information: Credit or debit card details and other payment-related information.
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Usage Data: Information about how you use our Site, such as IP address, browser type, access times, pages visited, and referral URLs.
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Communications: Information contained in your correspondence with us, including inquiries, complaints, and feedback.
2. How We Use Your Information
We use the personal information collected for the following purposes:
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Order Fulfillment: To process and deliver your orders, including managing payments and providing customer support.
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Communication: To send you updates, promotional materials, and important notices related to your account or orders.
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Improvement of Services: To analyze user behavior and improve our Site, products, and services.
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Compliance: To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
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Service Providers: Third-party service providers who assist in delivering our services, such as payment processors, delivery partners, and IT service providers.
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Legal Authorities: When required by law or to protect our rights, property, or safety.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
5. Security of Your Information
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under POPIA, you have the following rights:
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Access: Request access to your personal information.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your personal information where applicable.
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Objection: Object to the processing of your personal information in certain circumstances.
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Withdrawal of Consent: Withdraw consent for processing where consent is the basis of such processing.
To exercise your rights, please contact us using the details provided below.
7. Cookies
We use cookies and similar technologies to enhance your experience on our Site. By using our Site, you agree to our use of cookies as outlined in our Cookie Policy [link to Cookie Policy, if applicable].
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies before providing any personal information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our Site with the “Effective Date” at the top.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
M’s Food Co.
Email: orders@msfoodco.co.za
Phone: 083 275 9034
By using our Site, you agree to the terms of this Privacy Policy. Thank you for trusting M’s Food Co. with your personal information.